"Transactions" section

This section is the main tool for analyzing payment transactions and managing data. You can view all transactions by users and cards, apply filters, check statuses, generate reports, and analyze general statistics.

The system receives data from merchants in real time. Permissions vary by role: employees can only see data for their own cards, while administrators and financiers have access to data for all users and cards.

Widgets

At the top of the page, you'll find widgets displaying summary statistics for the selected period. The statistics update automatically when you change the filters.

The system displays the following data:

• Transactions - total number of operations

• Costs - total amount of operations with Pending and Settled statuses

• Declined transactions - number of operations with Declined status

• Declined amount - total amount of Declined transactions

• Decline Rate - percentage of Declined transactions out of total transactions

Filters

Filters allow you to quickly find specific data. Transactions can be filtered by these parameters:

• Transaction Status — select one or more statuses;

• User — filter by name;

• Card — search by last 4 digits or card name;

• Period — time period in the calendar.

Transactions table

Below the filters, you'll find a table showing all transactions that match your selected filter criteria. The table includes these columns:

• Date and Time

• Description

• Status

• User

• Card (last 4 digits and name)

• Account (if there are sub-accounts with transactions)

• Spend

Clicking a transaction row reveals these additional details:

• Status change history

• Description

• Country

• Currency

• MCC code

• Transaction ID

• Account

Transaction statuses

Transactions can have one of five statuses:

• Pending — a temporary status (hold) where funds are reserved but the transaction is not yet completed.

• Settled — final status: transaction is completed and funds are deducted from the balance

• Reversed — final status: funds are returned to the balance as part of the original transaction

• Refund — final status: funds are returned to the balance as a separate transaction

• Decline — final status: transaction is rejected with no funds deducted.

Possible reasons for declining a transaction:

• Card limit has been reached — the available card limit has been reached

• User's limit reached — user's available spending limit has been reached

• Insufficient funds in the account balance — not enough funds in the account balance

• The card is inactive — the card is frozen, closed, or expired

• The card does not support this type of purchase — merchant category (MCC) is not supported

• The card does not support the specified country — transaction country is not supported

• The card does not support the specified currency — transaction currency is not supported

• The expiration date is invalid — the card details are incorrect

• The transaction was declined for an unknown reason — transaction declined by third party (usually the merchant)

• Your account is inactive — your account has been deactivated

Export

You can export the transaction table to a CSV file after configuring your desired filters.

The Export button is located in the upper right corner.

You can choose from two export options:

1. All transactions — exports the complete transaction history with no filters applied

2. Filtered results — exports only the transactions that match your current filter settings