About the "Team"

In the "Team" section, you can:

  • Manage user access;

  • View user statistics like spend, decline rate, and number of declined transactions;

  • Set up spending limits;

  • Invite new team members.


Inviting new users

To invite a team member:

  1. Click the "Invite";

  2. Enter the user's email;

  3. Choose a role;

  4. Set spending limits if needed.


User roles

Each role provides a different level of access.

Admin

Has complete control — can view balances, manage users and cards, and change company settings.

Finance

Can manage account top-ups, view transaction history, and export statements. Cannot issue cards or manage users.

Employee

Can issue and manage their own cards, and only sees their own data.

Team Lead

Can manage cards and spending within accessible accounts.

The Team Lead role is exclusively available on the Stellar Private plan.

When you change a user's role, only their access rights are updated. Their personal information, cards, and transaction history remain unchanged.


User statuses

Each team member has one of three statuses:

  • Active — account’s activated, user can use it based on their role;

  • Invited — invitation sent, user hasn’t finished signing up;

  • Deleted — user removed, no longer has access.

Deleting a user is a status change and if necessary, they can be reactivated.

When deleting, all user cards will be closed forever - it's important to unbind them from advertising accounts in advance or transfer them to other employees to avoid an increase in declined transactions.


User limits

You can set spending limits for each team member:

  • If cards also have limits, they apply simultaneously;

  • When either limit is exceeded, the transaction is declined.

Limit types

All limits reset at midnight UTC+0, except lifetime:

  • Daily — every day;

  • Weekly — every Sunday;

  • Monthly — at the end of each month;

  • Lifetime — doesn’t reset.


How limits work: examples

  1. User limit only

    You've set a monthly limit of $10,000 with no card-specific limits. In this case, an employee can spend from any of their cards until the total hits $10,000.

    Example: the user spends $6,000 on one card and $4,000 on another. Any additional transaction will be declined — the monthly limit has been reached.

  2. Card limits only

    Each employee card has a monthly limit of $1,000, with no overall user limit. These limits are tracked separately for each card.

    Example: $800 is spent on the first card, then another $200. After that, the card can’t be used until the next month — or unless the limit is raised. The second card is still active and has its own $1,000 to spend.

  3. Card limits are lower than the user limit

    The employee has a $10,000 monthly limit. One of their cards has a daily limit of $500.

    Example: they make a $450 purchase in the morning — all good. Later that day, a $100 payment is declined — the card’s daily limit has been reached. But if they use a different card without a daily limit (and still have room within the $10,000 total), the transaction will be approved.

  4. Card limit is higher than the user limit

    The user has a $10,000 monthly limit. One of their cards is set to $20,000.

    Example: they’ve already spent $10,000 across all cards. Any new transaction — even for $1 — will be declined. Even though the card limit is higher, the user limit takes priority.


Actions hitory

The user window includes an “History” tab—a log of all actions related to this user:

  • user invitation;

  • name change;

  • limit change;

  • role change;

  • adding to or removing from accounts;

  • user deletion and reactivation;

  • email or password change;

  • 2FA reset and setup.

The history tracks who made changes to the user's settings and when. Each event shows the action type, who initiated it, and the date.

Information visibility depends on user roles: Admins and Finance users can access data for all users, while Team Leads can only view information for accounts they have access to.